At 3roc, we believe that during the consulting process, the focus should remain on strategy, structure, and design rather than getting caught up in premature content discussions. By streamlining our approach, we ensure that review stages are dedicated to refining the overall solution, allowing us to deliver impactful, data-driven results without unnecessary delay.
Resilium Group is a leading provider of risk management, compliance, and consultancy services. As their business rapidly grew, they needed a trusted IT partner to provide end-to-end technology support that aligned with their dynamic operations. They partnered with 3ROC Ltd to implement a full-service IT solution that could scale with their business demands.
Services Delivered by 3ROC
1. Dedicated Technical Support – Business Hours Coverage
We provide Resilium’s Managing Director, Dave, and the wider team with comprehensive technical support during standard business hours (9am–5pm). Our team ensures timely assistance for all IT-related needs, covering user issues, system monitoring, and ongoing tech advisory support. Direct access to engineers for prompt response and strategic input, without the delays typical of outsourced IT.
2. Fully Managed IT Service Desk
Setup and daily operation of a full-service IT helpdesk covering the whole Resilium team. Resolution of day-to-day technical issues, ensuring staff productivity remained uninterrupted. Ticketing, escalation handling, and proactive response tracking.
3. Laptop Builds & Deployment
End-to-end laptop configuration, imaging, and deployment tailored to user roles. Setup of key tools, company branding, endpoint protection, Microsoft 365 profiles, and custom security policies.
4. Microsoft 365 Management
Full 365 tenant management including user setup, licence provisioning, Teams integration, SharePoint configuration, and Exchange Online management.
5. Cybersecurity & Compliance
Conducted security assessments and provided remediation strategies. Delivered guidance on Cyber Security Plus certification, including gap analysis and readiness planning. Implemented endpoint protection, firewall configuration, VPN access, and multi-factor authentication.
6. Staff Onboarding & Offboarding
Streamlined onboarding process with setup of email accounts, permissions, software access, and secure device provisioning. Offboarding with secure data removal, license reallocation, and account revocation.
7. IT Strategy & Consultancy
Advised the Resilium leadership team on scaling their technology infrastructure in line with business growth. Roadmapping and budgeting for future tech needs including hardware, licensing, and compliance.
Technical Stack Supported
• Microsoft 365
• Sophos Endpoint Security
• VPN & Remote Access
• Windows 11 device rollout
• BitLocker Encryption
• Backup and Storage Solutions (Cloud-based)
• Printer setup and network hardware support
• Outcome & Benefits
• Improved operational efficiency: Rapid resolution of IT issues kept downtime to a minimum.
• Stronger security posture: Cybersecurity measures reduced risk and improved compliance.
• Scalable IT infrastructure: The tech setup now grows in tandem with team expansion.
• Dedicated expert support: Having 3ROC as a proactive partner allowed Dave and his team to focus on business priorities, not tech frustrations.
Client Feedback
“Working with 3ROC has been transformational. They’ve become an extension of our team and removed the day-to-day pain of IT. Sohail and the team are proactive, trustworthy, and always available when we need them.”
– Dave, Managing Director, Resilium Group
